Monday, November 11

7:00 AM - 4:30 PM

Convention Registration

California Ballroom & Foyer

7:30 AM - 8:30 AM

Continental Breakfast

California Ballroom & Foyer

8:00 AM - 5:00 PM

Developmental Services Conference

San Jacinto

Start your day in the California Ballroom. Then, check your schedule for DD activities throughout the rest of the day. 

8:00 AM - 9:50 AM

OPENING / BREAKOUT SESSION: CEO Welcome / State of the Association

California Ballroom

Craig Cornett | CEO / President | CAHF

CAHF’s CEO/President will share an overview of the state of the profession and review the major regulatory trends and reimbursement issues facing the long term care sector. Participants will learn how facilities and companies can prepare to tackle a variety of challenges in 2020. 

Ralph Peterson | Keynote Speaker | Bestselling Author
Sponsored By: Plum
Multi / IO / Non Prop Conference

Multiple changes to the nursing home Five-Star ratings system have caused confusion among many providers. Find out what it takes to become a Five-Star facility by understanding the five rules of leadership, how to develop a cohesive team and how to set clear, actionable expectations. 

8:30 AM - 11:30 AM

Exhibitor Move-In

Palm Springs Convention Center

8:30 AM - 3:00 PM

Exhibitor & Show Only Pass Registration

Palm Springs Convention Center

10:00 AM - 11:50 AM

BREAKOUT SESSION: PDPM Implementation: Strategic Course Correction for Success

California Ballroom

Steven Littlehale | Chief Innovation Officer | Zimmet Healthcare Services Group
Mark Reagan | General Counsel | Hooper, Lundy & Bookman
Scott Wilson | COO | ONR Inc.
Lori O’Hara, SLP | Therapy Resource | Ensign Group
Judy Elmore | VP Ancillary Services | Covenant Care
Jennifer Breen | Assistant Director of Reimbursement | CAHF


SNFs will face challenges during the initial transition to the Patient Driven Payment Model (PDPM). Look ahead to discover how to assess facility performance under PDPM including key benchmarks for six months and one year from implementation.

10:00 AM - 10:50 AM

BREAKOUT SESSION: Surviving Fake News and Social Media


Deborah Pacyna | Director of Public Affairs | CAHF

Whether you are contacted by the local newspaper or belittled on social media, learn what to say, when to say it and when not to engage. This discussion will give you a quick refresher on how to relay your key messages to the public for the best possible outcome during a negative situation. 

10:00 AM - 11:50 AM

GR Quality Improvement Committee Meeting

Santa Rosa

11:00 AM - 11:50 AM

BREAKOUT SESSION: Eliminate Workplace Bullying


Catherine Mattice Zundel, SPHR, SHRM-CP | CEO | Civility Partners

Healthcare is one of the top industries where bullying thrives, and whether or not you’ve heard complaints, it’s happening in your workplace. Join a nationally recognized expert who will help you understand bullying and provide insights to remove it permanently. Understand the similarities between bullying and harassment, recognize these behaviors as an organizational culture problem and learn to create a “no bullying” environment. 

12:00 PM - 1:00 PM

Multi/ IO/ Non Prop Business Meeting

California Ballroom

12:00 PM - 3:00 PM

Expo Open

Location: Palm Springs Convention Center

12:30 PM - 2:00 PM

Chat 'n Chew Food Stations

Palm Springs Convention Center

Grab your lunch here and enjoy the expo!

2:00 PM - 2:50 PM

AHCA Committee Representatives Meeting

Agua Caliente (Palm Springs Convention Center)

3:00 PM - 3:50 PM

BREAKOUT SESSION / LEGAL TRACK: Risk Issues in Civil Liability

Smoketree ABC (Palm Springs Convention Center)

Bill Wilson | Partner | Wilson Getty

Review the current state of civil liability cases against post-acute providers focusing on “high-risk” cases. Learn best practices to improve care and mitigate risk while serving a high-risk population. Discussion will center on how to establish the unavoidability of falls, skin breakdowns and patient decline. Understand the use of binding arbitration as a risk management tool.

3:00 PM - 3:50 PM

BREAKOUT SESSION: Chat with the Experts: Quality Award Workshop

Smoketree F (Palm Springs Convention Center)

Ralph Peterson | Keynote Speaker | Bestselling Author
Lori Cooper | COO | Healthmark Services 
DeAnn Walters, LNHA | Director of Clinical Affairs and Quality Improvement | CAHF

Bring your questions to explore how to start a Quality Award program in your facility. If you have already initiated the program, bring your current application and questions to review with Quality Award examiners and award recipients. This session does not include a presentation; just conversation, guidance and information to help you succeed.  

3:00 PM - 3:50 PM

BREAKOUT SESSION / CLINICAL TRACK: Behavioral Health Conference: GDR for IMDs

Smoketree DE (Palm Springs Convention Center)

Jeff Herr, Pharm D | Manager of Clinical Operations | PharMerica

Participants will learn key strategies to promote an optimal quality of life by ensuring that each psychotropic medication is appropriate for each residents’ medical and psychiatric condition. Discussion will include consideration of dose decreases, changes to drugs with fewer side effects and the need for documentation and supportive rationale for actions taken to meet full compliance.  

Behavioral Health Conference

3:00 PM - 3:50 PM

PAC Board of Directors Meeting

Agua Caliente (Palm Springs Convention Center)

4:15 PM - 6:15 PM

CAHF House of Delegates: Session 1

Primrose AB Convention Center (Palm Springs Convention Center)

 • Chairman’s Address - Lori Cooper
 • Nominations & Speeches for Statewide Officers and Regions 1, 3, and 5 Chairs & Vice Chairs
 • Del Callaway Administrative Excellence Award

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